Resume

Some information has been omitted for obvious reasons, but available on request. Serious inquiries only please, I don't even want to wash my own car or mow my lawn, why would I want to do yours?

SKILLS:

I possess 22+ years of experience as an I.T. professional and have acquired extensive knowledge in various Citrix technologies, desktop and server software applications, operating systems, hardware, and administration.

ACCOMPLISHMENTS:

• Largely responsible for the St. Luke’s VDI implementation for Windows 7 and Windows 10 using Citrix XenDesktop.
• Switched imaging at St. Luke’s from MDT to SCCM and developed zero-touch imaging for the Windows XP to Windows 7 migration company-wide.
• Administered various server roles such as Active Directory, Group Policy, and file/print management across multiple sites and clients with different requirements
• Setup and managed C3’s SCCM servers (Microsoft System Center Configuration Manger)
• Used SCCM in conjunction with MDT/SCUP/WSUS for image and patch deployment
• Developed, managed, and maintained a web application for the real time monitoring of about 5000 computers using C#, ASP.NET, PowerShell, and MS SQL which was used by all functional groups at all C3 facilities
• Instrumental in the successful startup of the C3 site in Twin Falls, ensuring all hardware and software were operational when the site went live
• Developed, managed, and maintained the Dell Linux team website with a twelve week rolling stack rank for review purposes and maintained Linux troubleshooting documentation
• Designed a series of queries against MS SQL and Oracle databases which would list all packages that RR Donnelley had paid duplicate postage for but were not required to pay the 3rd party carrier because of being late or misrouted packages saving the company thousands of dollars. This was used by all 28 facilities country-wide
• Designed a menu system for the UNIX servers used to simplify routine but time consuming functions that users had to do on a regular basis
• Redesigned the local branch UNIX server webpages to add additional information and give the status of the servers for monitoring purposes which was adapted company-wide

PROFESSIONAL EXPERIENCE:

System Engineer 2 and 3 - St. Luke's Health System

• Same as DE1, just more of it

Desktop Engineer I/Desktop Technician II - St. Luke's Health System

• Support the enterprise VDI rollout by creating and maintaining the images, machine catalogs, and delivery groups for persistent and non-persistent desktops in PVS and MCS using tools such as RES, App Layering, Studio and Director for management and monitoring of the VDI infrastructure
• Maintain and support configuration of the Dell WYSE thin clients and WDM
• Maintain and support end user devices in the enterprise using the Group Policy environment and Active Directory
• Assist with the implementation, maintenance, and support of the enterprise desktop environment and the standard system configuration for all end user devices (SCCM, WSUS, MDT, WDS)
• Design, create, test, implement, maintain, and support software application packaging for delivery to end user devices via the enterprise application delivery system using the Microsoft Application Virtualization (App-V) server and client environment

Desktop Administrator/Application Developer I

• Desktop Administrator from 2010-2013, promoted to Application Developer 2013
• Develop user interface design, data warehouse and integration of BPO applications
• Design, coding, and testing of technical solutions
• Understands standard systems development lifecycle processes and applies our methodology effectively on client engagements
• Administration of Microsoft Active Directory domain administration and support
• User desktop management with a working knowledge of system patch practices and imaging

Linux Technical Support Technician

• Software troubleshooting for Red Hat Enterprise Linux.
• Best effort support for other Linux distributions such as Ubuntu, Fedora, or SUSE.
• Hardware support for desktops, laptops, and precision workstations

System Administrator/Information Systems Supervisor

• S. Supervisor from 2000-2002, promoted to System Administrator 2002-2005
• Administer systems at various levels (Database, Network, etc.) and assist in programming, system analysis, and data research
• Perform all UNIX (QNX) system administration
• Responsible for assisting with facility startups, moves, and closures
• Assume the administrative authority, responsibility and accountability of directing the computer and data processing functions and programs
• On-call 24/7 for enterprise support for 28 facilities across the United States

CERTIFICATIONS:

• AZ-900 (Microsoft Azure Fundamentals)
• CC-VAD-CC (Virtual Apps and Desktops Service on Citrix Cloud)
• CC-VAD-MA (Virtual Apps and Desktops Service Integration with Microsoft Azure)
• CC-Content-Collaboration (Content Collaboration)
• CC-XenServer (XenServer/Citrix Hypervisor)
• CCE-V (​Citrix Certified Expert - Virtualization)
• CCP-V (​Citrix Certified Professional - Virtualization)
• CCA-V (​Citrix Certified Associate - Virtualization)
• MCSA (Microsoft Certified System Administrator - Win 10)
• MCITP (Microsoft Certified IT Professional - Enterprise Support)
• MCDST (Microsoft Certified Desktop Support Technician)
• MCTS (Microsoft Certified Technology Specialist - Windows Desktop Configuration)
• MCTS (Microsoft Certified Technology Specialist - Windows Server Network Infrastructure Configuration)
• MCP (Microsoft Certified Professional)
• CompTIA A +
• CompTIA Linux +
• Unidesk Certified Operator and Professional

EDUCATION:

• California State University Stanislaus
• Bachelor of Arts: Spanish
• Minor: Computer Science